So, for those of you not playing at home, I work for a company that makes web based content management software. I run the support department, if by “run the” you mean “am the”. We downsized quite a bit last year, so instead of managing a fun little team of three or four like I used to, I manage … me.
Whatever, when measuring my career-penis, I still get to say “I’m a manager”, so I’ll take it. Mostly, it’s just convenient when I talk to an angry customer and they want to talk to the manager. “YOU ALREADY ARE! HAHAHA, SUCK IT.” (Note: I rarely say “suck it” to a customer. Really.)
Anyway, the point of this? So, a call came in. I don’t really do a lot of phone support — it’s all web based stuff, you try giving code examples over the phone. “Angly bracket question mark php echo dollar sign…” yeah, screw that. We make a point of trying to make that pretty clear through our support options, but whatever, people still call in. And because I rock at customer service, I’ll answer any easy questions on the phone, then redirect them to email if necessary.
So today, a customer calls in, I answer it, and it’s a bit of an odd question about image quality of uploaded images. We chat a bit, and I solve his problem fairly quickly because, of course, I am Uber. At the same time, a second call came in, so one of our non-support-but-does-overflow people picks up since I’m already on the other line. A minute later, it becomes clear: Two people from the same office called in at the same time with the same question.
But most importantly, I got the problem solved first. HAH! I win at Competitive Tech Support. It’s gonna be a whole new sport, I swear.
(What? Hey, it’s support, sometimes you have to break up the monotony a little.)
Go Donna, go Donna :)
Either you are Uberer :) or of the two office people that called, you got the smart one and your overflow person got the moron. But we’ll just go with the worship at the altar of Donna version. :D